Individual bookings
These general terms and conditions of sale apply to all bookings made by a customer, subject to any special conditions applicable to certain rates (such as group rates for agencies or works councils). These general terms and conditions of sale are brought to the customer’s attention at the same time as their booking confirmation. By making a booking, the customer agrees to comply fully and unreservedly with these terms and conditions.
The prices shown are in euros (€) and include all taxes (T.T.C.), and reflect the VAT rate applicable on the day of booking. Any change to the applicable rate, or any amendment to or introduction of new statutory taxes by the relevant authorities, will be automatically reflected in the prices shown on the date of invoicing.
Rates are per room for the number of people specified and based on the selected period; they do not include additional services (breakfast, pets or any other services available at the hotel). The applicable tourist tax is €0.99 per adult.
All bookings, regardless of their origin, must be paid for in euros (€) only.
The La Marine Hotel accepts payment by credit card (Visa, Mastercard), holiday vouchers and cash. American Express cards and bank cheques are not accepted. Booking Terms and Conditions and Guarantee
Bookings can be made on our website wwwhotel-marine.com, by telephone, by email or by post.
A booking will only be confirmed once it has been guaranteed by the guest, either by providing a valid credit card number or by paying a deposit, and upon receipt of a detailed booking confirmation. The hotel reserves the right to refuse any booking in the event that the credit card number is incorrect or the booking is incomplete.
Credit card
When you make your booking, an authorisation will be taken on your credit card to check its validity. For bookings at the standard rate, this is for information purposes only and no money will be debited from your account (pre-authorisation). For non-refundable bookings, the cost of accommodation is charged on the day of booking; extras and taxes are payable on departure. For long-stay or multi-room bookings, a deposit will be required.
Deposit
In order to confirm a long-stay booking (four nights or more) or a multi-room booking (four rooms or more), a deposit equivalent to 30% of the total amount is required at the time of booking, payable either by direct debit from a specified bank account, by bank transfer, or, in exceptional cases, by cheque in euros made payable to Hôtel La Marine.
Terms and conditions for changes or cancellations
Any change or cancellation of a booking must be requested by email to contact@hotel-marine.com. The request will only take effect once La Marine Hotel has confirmed its acceptance by return email.
General rule: You may cancel free of charge up to 2 full days before your arrival. (Example: if you are due to arrive on 10 September, you may cancel free of charge until midnight on 7 September). After this deadline, the booking is final and therefore payable; the full amount of your booking will be charged.
Long-stay bookings (4 nights or more): Up to 14 days before your arrival, you may cancel free of charge; only the deposit remains payable. Less than 14 days before the arrival date, the full amount of the booking is due. Please note that the deposit is non-refundable in the event of cancellation. For multi-room bookings (4 rooms or more): Up to 14 days before your arrival, you may cancel free of charge; only the deposit remains payable. Less than 14 days before the arrival date, the full amount of the booking is due.
Non-Refundable Booking: the booking is firm; it cannot be cancelled or amended at any time. The cost of the accommodation will therefore be charged at the time of booking; extras and other services are to be paid for on site at the Hôtel La Marine. No-show on the day of arrival: the full amount of your booking is due and will be charged.
Early departure during your stay: the full amount for your stay is due and will therefore be charged. Check-in/Check-out
On the day of arrival, rooms are available from 3.00 pm until 8.00 pm, when reception closes. For late arrivals, we advise you to contact the hotel reception to let them know your arrival time. If we have not heard from you by 8.00 pm, Hôtel La Marine reserves the right to re-let the room. On the day of departure, rooms must be vacated by 11.00 am at the latest. After this time, additional charges may apply.
Liabilities
The guest undertakes to respect_ and ensure that others respect_ the peace and quiet of the premises and the safety of those present, and therefore to comply with the safety instructions and other regulations of the Hôtel La Marine (in particular the ban on smoking), and not to invite any person whose behaviour is likely to cause harm to the Hôtel La Marine.
Hôtel La Marine accepts no liability for any theft, loss or damage to guests’ belongings during their stay. The guest must take care of their own property and belongings.
The guest must inform the hotel of any damage for which they are responsible. They are liable for all damage caused through their actions and undertake, in the event of damage to the premises made available to them (rooms, communal areas), to bear the costs of repair. Any missing and/or damaged items found in the rooms or in the hotel’s communal areas that have not been reported by the guest on departure will be charged and settled by debiting the guest’s credit card provided as security.
Any lost or unreturned room key will be charged at a flat rate (€45) and deducted from the guest’s credit card provided as security.
The hotel’s rooms are non-smoking; failure to comply with this rule will result in a fine and a charge (€50), as the resulting loss may include the inability to let the room to the next guest and cleaning costs. Ombudsman
In the event of a dispute, you may contact a consumer ombudsman specialising in the hospitality sector; their contact details are available on the Ministry of the Economy and Finance’s website at the following address: https://www.economie.gouv.fr/mediation-conso/mediateurs-references#secteur%2010 or https://www.mtv.travel (Tourism and Travel Mediation).
